who we are and what WE CAN DO FOR YOU
The National Missing Persons Helpline is a registered Charity. Our mission as a non-profit Organisation is to bring hope to families and friends of Missing Persons by providing resources and support. We also aim to create public awareness of Missing Persons though a variety of educational activities.
The National Missing Persons Helpline is pleased to offer the services of our team of trained volunteers. Our volunteers can provide assistance on the emotional issues that affect family members and friends of the missing person. Their assistance may help individuals to find the strength to deal with and adapt to the situation.
Our volunteers are assigned on a case-by-case basis once a person’s needs have been discussed with our Helpline Co-ordinator.
We advise families requiring support to contact us on our helpline number– 1890 442 552 – to discuss these needs.
We can also facilitate access to support services in a person’s local area. Once again, this can be discussed with our Helpline Co-ordinator.
Families of a missing person suffer a unique tragedy and many do not have the financial wherewithal to seek professional counselling. In cases where a person does not possess the financial means for professional counselling – and yet feels they would benefit from this – The National Missing Persons Helpline may, in certain circumstances, be able to arrange for a limited number of professional counselling sessions free of charge. Please note: the provision of free professional counselling is a pilot project for The National Missing Persons Helpline and is dependent on adequate funding.
Information and Guidance
The National Missing Persons Helpline will assist callers by providing information on how to proceed in a missing persons case, answer queries as best we can and also refer family members and friends to relevant complementary organisations/services.
We have published an Information Booklet which is available from the Helpline at 1890 442 552.
Publicity and the Media
Subject to Data Protection legislation, The National Missing Persons Helpline can create and upload a poster for the missing person. The photo together with relevant details will be placed on our main website and we will keep an ongoing facility for updating information as it becomes available.
We will also assist families with regard to launching appeals for information and dealing with the Media. We will take into consideration how specific families wish to proceed in this matter and only information which has been discussed with family members will be included in such appeals.
The National Missing Persons Helpline can also be contacted by members of the media who wish to access information on the issue of missing persons. No information can be provided on any particular case except (a) where this information is already in the public domain and (b) the family in question have been permission for such information to be passed on for the purposes of raising awareness of the case.
The National Missing Persons Helpline is totally committed to providing full and relevant professional training for our volunteers in order to ensure that they are fully prepared to deal with the various scenarios which they are likely to encounter. All training for volunteers has been provided by professional and fully-accredited counsellors/psychotherapists. Ongoing training is also provided for volunteers to maintain their knowledge and skills.
The National Missing Persons Helpline regularly meets with relevant bodies and individuals to raise awareness of, and hopefully influence, how the issue of missing persons is handled in this country. These include An Garda Siochana, the Department of Justice, Equality and Law Reform, The Law Reform Commission, and a range of relevant non-statutory bodies both here and abroad.